FREQUENTLY ASKED QUESTIONS
A: All product images are shot based on actual goods. Core specifications, structures and configurations stay fully consistent with display details. Minor color differences may occur due to lighting conditions and varying screen displays. Customized products will be manufactured strictly in line with confirmed drawings and samples to meet your agreed standards.
A: A digital receipt will be automatically sent to your reserved email after successful payment. You may also log into your account, open My Orders and select the target order to view or download the receipt anytime for invoicing and record keeping.
A: Please contact our support team within 7 working days upon delivery if you receive defective, wrongly shipped or missing items, and attach relevant photos for verification. We will offer return guidelines and delivery addresses after approval. Buyer bears round-trip shipping fees for non-quality voluntary returns.
A: Regular stocked products will be restocked following our production schedule, and you can activate restock alerts on product pages. Discontinued clearance items will not be reproduced; our team can recommend equivalent alternative models for you.
A: We support nationwide domestic delivery and global cross-border shipping for overseas clients. The system will verify delivery coverage automatically once you enter your address at checkout. Feel free to consult us for tailored logistics plans for remote or special regions.