1. Product Selection

Q1: What product categories do you supply?

A: Our core product range covers galvanized iron wire, black annealed wire, spring steel wire, book binding wire, alloy wire, welded wire mesh, chain link fence, fence panels and matching fence accessories. We also accept non-standard customized orders of metal wire and fencing products for construction binding, outdoor enclosure, industrial processing and book binding scenarios.

Q2: How do I pick proper specifications without clear requirements?

A: You may leave an inquiry on our site or email us your project usage, application environment, preferred wire diameter/mesh opening size and estimated purchase quantity (construction site pictures are preferred). Our technical sales team will send targeted specification suggestions and quotation within 1-2 working days.

Q3: Can you make customized products?

A: Yes. Customizable parameters include raw material grade, wire diameter, mesh size, galvanized coating thickness, overall fence dimension and anti-corrosion surface treatment. Custom orders have minimum order quantity requirements, please contact our staff for details.

Q4: What are the application differences between common wire types?

A: Galvanized iron wire features outstanding rust resistance for outdoor fencing and open-air binding work; soft black annealed wire fits construction tying jobs; spring steel wire has high toughness for elastic component fabrication; alloy wire is ideal for heavy-duty projects requiring superior corrosion resistance and strength.

2. Quotation & Order Placement

Q5: Can I settle payment directly based on prices shown on the store?

A: Listed prices are for reference only. Wholesale bulk and customized order prices fluctuate with raw material costs, order volume and craftsmanship needs. Our formal signed quotation sheet serves as the official transaction basis after you submit an inquiry.

Q6: Walk me through the standard ordering process
A:
  1. Select standard items or submit custom inquiry online
  2. Receive and confirm dedicated quotation details
  3. Sign proforma invoice and pay deposit
  4. Start mass production as agreed specifications
  5. Settle balance before shipment arrangement
  6. Track logistics and complete goods acceptance
Q7: Available payment methods?

A: We widely accept international telegraphic transfer and corporate bank transfer. For bulk wholesale orders, the common term is deposit prepayment plus balance settlement before delivery. Flexible payment terms for small sample orders are negotiable with our sales team.

Q8: Am I eligible for free samples?

A: Free standard sample pieces are available, buyers only cover international courier freight. Custom sample orders require sampling fees, which can be deducted from bulk order payment once you place formal large-scale purchases later.

3. Production Lead Time & Shipping

Q9: How long is the production cycle for stock and customized goods?

A: In-stock items will be dispatched within 3-7 working days after payment confirmation. General bulk custom orders take 7-15 working days for production, and lead time for large engineering projects will be calculated separately and stated clearly during quotation.

Q10: What shipping options are supported?

A: Domestic shipments use full-truck and dedicated line express; international orders can choose sea freight, air freight or door-to-door courier service. You may appoint your own forwarder, or entrust us with full services including booking and customs declaration.

Q11: How will delivery delays be handled?

A: Delays caused by force majeure such as extreme weather, port congestion and raw material shortage will be notified promptly, and we will adjust the schedule jointly. Delays from internal production mistakes will be resolved via negotiated discount compensation or revised delivery plans.

4. Acceptance, Return & After-sales Service

Q12: What should I do if quality defects are found after receiving goods?
A: Submit photos/videos of defective products, intact outer packages plus your order number to our after-sales email within 7 working days upon receipt:
  • Production flaws or parameter mismatches against confirmed specs qualify for free remanufacturing, partial compensation or approved returns;
  • Minor abrasions during transit will be assisted with logistics claim applications.
Q13: Can customized products be returned without specific reasons?

A: Non-standard tailor-made products do not support unconditional returns. After-sales solutions are only provided when manufacturing defects are verified. Standard stocked goods follow our official returns policy for applications.

Q14: Do you offer discounts for repeated bulk purchases?

A: Yes. Regular engineering contractors and distributors can apply for long-term cooperative pricing, tiered bulk discounts, priority production scheduling and exclusive account managers via contract negotiation.

5. Account & Platform Operation

Q15: What benefits come with a registered store account?

A: Registered users can save inquiry drafts, check order history, track delivery status and get updates of new products and raw material price adjustments. Enterprise clients can upgrade membership for extra privileges.

Q16: How soon can I get replies for online inquiries?

A: All messages sent on workdays will be replied within 24 hours. Weekend inquiries will be processed on the next business day; urgent projects can be marked in emails for priority handling.